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1. Scope of application

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1.1 These General Terms and Conditions apply to all orders placed by customers on the Monro Adventure brand online shop, www.monrodesignstudio.com.

1.2 The Website www.monrodesignstudio.com is operated by Monro Design Studio™, a company incorporated under the laws of the United Kingdom, having its registered office at Alva House, Kent, UK.

1.3 Monro Design Studio can be contacted by post at the above mentioned address or by email at info@monrodesignstudion.

1.4 The General Terms and Conditions that are applicable for products’ orders are those in force on the date the order is submitted, in the version appearing on the website on that date. When confirming your order, you will be asked to accept the General Terms and Conditions. Acceptance of the General Terms and Conditions is a necessary condition for processing your order. Monro Design Studio™ reserves the right to update their policies whenever deemed necessary and at their own discretion.

 

2. Offer and conclusion of the contract

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2.1 The presentation of the products in the online shop only represents an invitation to order and does not constitute a legally binding offer.

2.2 The product descriptions on our website are only approximate and product images are for illustrative purposes only. While we make every effort to be as accurate as possible on our website regarding products’ descriptions (including, without limitation, size, weight, capacity and dimensions) and to display the most accurate colours, any description is only approximate and we cannot guarantee that the colours displayed on our site reflect the exact colour of the products.

2.3 By clicking on the order button, the customer undertakes to purchase all products listed on the order page.

2.4 All orders are subject to acceptance by Monro Design Studio™.

2.5 All products presented on our website are subject to availability. If the product you have ordered is not available, we will inform you by e-mail as soon as possible. If the product you have ordered is not available, Monro Design Studio™ will offer you (i) to secure payment for shipment for the next available batch, if any, or (ii) to be notified once the watch is back in stock.

2.6 Orders are considered accepted once products are shipped. Cancellation will not be possible after this step, but customer have a right to withdraw as described below.

2.7 Online sales via the website are intended for end consumers of the products, not for resellers. Monro Design Studio™ may in its sole discretion refuse an order if they suspect the purchaser is acquiring the products for resale.

2.8 Customer shall comply with all applicable rules. If the customer is subject to sale restriction due to governmental measures regarding some sales product presented on the website, he commits to not order it. Monro Design Studio™ reserve the right refuse the order if they have any doubt. The customer agree that Monro Design Studio™ use the personal data provided by the customer in the process of the order to carry out appropriate sale due diligence.

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3. Payment prices and terms

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3.1 The prices will be in British Pounds (£). These prices are inclusive of UK VAT, the customer is responsible for the customs import duties, VAT or related taxes applicable in their country, please make sure before any purchase (European Union customers included). To return your product, you should email us at info@monrodesignstudio.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

All returns must be by a trackable shipping service or you can purchase shipping insurance. We don’t guarantee that we will receive your returned item. Depending on the country where the website is visited, the currency may be different. However, payment will always be made in British Pounds (£).

3.2 The prices listed on the product page do not include taxes, customs levies and import VAT duties.

3.3 Monro Design Studio™ reserves the right to change their prices at any given time. The applicable prices vis-à-vis the customer are the prices that are published on the website at the date of the order.

3.4 Payment can be made either by debit card, credit card, Apple Pay or bank wire.

3.5 The payment shall be made upon order. If for any reason, the payment is refused, the order will be automatically cancelled.

 

4. Delivery terms and conditions

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4.1 In general, the delivery time is 5 to 15 days, unless otherwise specified in the offer. The delivery time is given as an estimation only and is not binding. Depending on the country of delivery may take more time due in particular to customs inspection. Monro Design Studio™ is not liable for any delay regarding any extension of the delivery deadline.

4.2 Monro Design Studio™ offers the shipping cost.

4.3 All products will be shipped worldwide, with insurance and tracking references. We are not responsible for any import permit fees and other fees that couriers could add.

4.4 In the event some of the ordered products are not available, Monro Design Studio™ is entitled to make partial deliveries.

4.5 In the event the product could not be delivered due to the customer’s fault, Monro Design Studio™ is entitled to withdraw from the contract after two delivery attempts. In this case, any payments made will be refunded, subject to the delivery costs and all others costs bear by Monro Design Studio™ for the return of the product.

4.6 In the event the product could not be delivered due to non-payment by the customer to customs fees, permit fees due to remote or outlying area or if the customs refuse the product for whatever reason, Monro Design Studio™ is entitled to withdraw from the contract. Any payments made will be refunded, subject to the delivery costs and all others costs bear by Monro Design Studio™ for the return of the product.

4.7 Some shipping restrictions may occur with regard to certain national regulations. Before ordering, the customer shall make sure that there is no shipping restrictions in his/her country. Monro Design Studio™ is not liable for any delivery problem due to national restrictions. If delivery is made impossible due to national restrictions, the order will be cancelled. The price will be refunded subject to the delivery and others fees. Monro Design Studio™ does not deliver to P.O. Boxes and such orders can be cancelled (some couriers cannot deliver to P.O. Boxes).

4.7 Shipments to Russia require a commercial address (need to be shipped to an office, company etc) and cannot be shipped to a personal address.

 

5. Transfer of property

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The product remains Monro Design Studio™ property until full payment has been made and that the product has been delivered to the customer. Pledging, assignment by way of security, transformation or modification shall not take place prior to the transfer of ownership without Monro Design Studio™’s consent.

 

6. Right of withdrawal

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6.1 Customer have the right to withdraw from the contract within 14 days following receipt of the products. The withdrawal declaration must be notified in writing via Monro Design Studio™ e-mail. The date of dispatch of the withdrawal declaration is relevant for compliance with the deadline. It is not necessary to state the reasons for cancellation. The withdrawal declaration must be sent to: info@monrodesignstudio.com

6.2 The right of withdrawal is exercised in such a way that the sales contract is transformed into a cancellation, with the return of the services received under the contract. The consumer is obliged to return the received product to Monro Design Studio™ in the original packaging, the protective sticker on the back of the watch must be present, all accessories supplied (including straps, accessories, packaging, certificate of origins and all other papers and without any trace of use within 14 days from the withdrawal declaration to Monro Design Studio™. The returning costs of the watch are to be supported by the consumer. Without these conditions, the product has no resale value to a new consumer.

6.3 The purchase price, once being paid, shall be immediately refunded minus return shipping fees to the consumer upon receipt and after control of the products, subject to a deduction from the price to be refunded in the event of damage to the product or excessive wear and tear. Monro Design Studio™ has the right to hold the refund until the product have been returned or until the consumer provides proof that the goods has been returned, whichever comes first.

6.4 The withdrawal right is not applicable to for the limited edition watches. The limited edition watches will be communicated as such on the website. This exception is due to the fact that limited editions are only sold for a specific period of time and cannot be resold after a potential return.

 

7. Warranty and liability

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7.1 Monro Design Studio™ guarantees that the products comply with the promised qualities, are free from defects that may affect their value or fitness for purpose and that they correspond to the intended performance and specifications.

7.2 Monro Design Studio™ provides the customer with a warranty against manufacture defects or hidden defects within 2 years as from the date of the delivery of the product. Any claim for manufacturing defects or hidden defects must be submitted within 48 hours from the date of delivery of the Products or, in case of hidden defects, from their discovery. Our customer service is available at info@monrodesignstudio.com.

A manufacturing defect and/or a hidden defect notified in the above mentioned delay shall allow its replacement, reparation or a refund of the paid price, at Monro Design Studio™’s sole discretion of the defective product, by Monro Design Studio™ at Monro Design Studio™’s costs (except the shipping cost of the defective product to Monro Design Studio™ which shall be at the customer’s cost).

The customer must then return the damaged or defective product to Monro Design Studio™ (in its original packaging), to address that Monro Design Studio™ will communicate.

Monro Design Studio™ shall not be liable for any damage caused by a product or by misuse of a product.

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Disclaimer

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Despite all the care taken in preparing of the website, it may contain inaccurate or incomplete information. Monro Design Studio™ is not responsible for any errors or omissions in the images or descriptions of the products on the website. Monro Design Studio™ shall not be liable for any direct or indirect damage resulting from an interruption of the website, from the occurrence of bugs hindering the navigation of the website or from any other technical problem (including the possible presence of viruses or other harmful elements). Monro Design Studio™ accepts no responsibility for the content of third-party websites that may be accessible from the website, or linking to the website by means of hyperlinks. Monro Design Studio™ has no control over the content of these external sites.

 

8. Force majeure

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Monro Design Studio™shall not be liable for failure to execute an order due to force majeure. Force majeure is any circumstance beyond the control of Monro Design Studio™, including, but not limited to, major business disruptions, accidents, labour disputes, late or defective deliveries of raw materials or semi- or fully manufactured products, restrictions imposed by the authorities, epidemics, pandemics, fires, floods or other natural disasters.

 

9. Personal data

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When you create a customer account on the website, you are asked to provide us with information about yourself, such as your name, email address, billing address, delivery address and payment details. You agree to provide us with accurate and complete information. You also send us personal data when you send us a message via the contact form available on the website or by email. Monro Design Studio™ undertakes to confidentially treat your personal data. Please refer to our Privacy Policy for information on how Monro Design Studio™ collects, uses and protects your personal data.

 

10. Intellectual Property

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Monro Design Studio™ brand is a protected trademark and cannot be used and reproduced without Monro Design Studio™’s express written consent. The content and structure of the products displayed by Monro Design Studio™ as well as the entire internet offers are protected by copyright. The use of articles and work tools for personal use by the customer is permitted, however their commercial distribution in part or whole requires the express permission of Monro Design Studio™.

 

11. Place of jurisdiction and applicable law

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The contractual relationship between the customer and Monro Design Studio™ is subject to UK substantive law, to the exclusion of the provisions of the United Nations Convention of 11 April 1980 on the International Sale of Goods. The competent court of the UK is competent for all disputes arising from this contract.

 

12. Final provisions

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Should individual provisions of these general terms and conditions be ineffective, the validity of the remaining provisions shall not be affected.

 

Version 31 August 2021

 

PRIVACY POLICY

 

Summary:

1. Introduction

2. The personal data that we collect

3. Purposes of processing and legal bases

4. Newsletter

5. About cookies

6. Cookies that we use

7. Cookies used by our service providers

8. Managing cookies

9. Providing your personal data to others

10. International transfers of your personal data

11. Retaining and deleting personal data

12. Your rights

13. Amendments

14. Our details

 

 

 

1.1 We are committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 In this policy, "we", "us" and "our" refer to Monro Design Studio™. For more information about us, see Section 14.

 

2. The personal data that we collect

 

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2.1 In this Section 2 we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.

2.2 We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.

2.3 We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.

2.4 We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

2.5 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

2.6 We may process data for the need of our Marketing (“marketing data”). This data may include your preferences in receiving marketing from us.

 

The source of this data is you, our analytics tracking system or third parties.

3. Purposes of processing and legal bases

 

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3.1 In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.

3.2 Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.3 Relationships and communications - We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.

3.4 Direct marketing - We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, post. The legal basis for this processing is your consent and/or our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.

3.5 Research and analysis - We may process usage data and/or transaction data for the purposes of researching and analyzing the use of our website and services, as well as researching and analyzing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

3.6 Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

3.7 Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

3.8 Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.9 Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.10 Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

3.11 We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

3.12 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

3.13 Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

4. Newsletter

 

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4.1. You can conveniently subscribe to our Monro Adventure Newsletter in the "Subscribe Newsletter" area. Simply enter your e-mail address in the field provided and the click on "OK". We will send a confirmation e-mail to the e-mail address you register.

4.2. If you no longer wish to receive news updates from Monro Aventure and Monro Design Studio™, simply click on the "Unsubscribe" link that you find at the end of each newsletter.

 

5. About cookies

 

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5.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

5.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

5.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

 

6. Cookies that we use

 

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6.1 We use cookies for the following purposes:

 

Cookie List

 

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

 

These cookies are necessary for the website to function and cannot be switched off in our systems.

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XSRF-TOKEN

hs

svSession

SSR-caching

_wixCIDX

_wix_browser_sess

smSession

TS*

bSession

fedops.logger.sessionId

wixLanguage

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(e) Social Media Cookies These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks on Facebook, Twitter, Youtube, Google+, Pinterest or Instagram. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

 

7. Cookies used by our service providers

 

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7.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

7.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy.

 

8. Managing cookies

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8.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647 (Chrome);

(b) https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop (Firefox);

(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

(f) https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy (Edge).

8.2 Blocking all cookies will have a negative impact upon the usability of many websites.

8.3 If you block cookies, you will not be able to use all the features on our website.

 

9. Providing your personal data to others

 

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9.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

9.2 Your personal data held in our website database will be stored on the servers of our hosting services providers identified at https://www.wix.com/.

9.3 We may disclose your personal data to our suppliers or subcontractors in particular identified at https:/www.wix.com/ as reasonably necessary for operating our website, the processing and fulfilment of orders, generating invoices, bills and other payment related documentation, logistic and marketing services.

9.4 Financial transactions relating to our website and services are handled by our payment services providers, Stripe Inc.. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries relating to such payments and refunds. 

9.5 In addition to the specific disclosures of personal data set out in this Section 9, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

10. International transfers of your personal data

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10.1 Some of our external third parties are based outside the UK and EEA so their processing of your personal data will involve a transfer of data outside the EEA.

10.2 In such cases, we ensure the adequate protection of your personal data by ensuring that recipients subscribe to binding contractual obligations that comply with the applicable standards approved by the relevant regulatory bodies or through other safeguards, including self-certifications approved by the relevant regulatory bodies.

10.3 Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

 

11. Retaining and deleting personal data

 

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11.1 This Section 11 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

11.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

11.3 We will retain your personal data for a minimum period of 6 months following the date of the most recent contact between you and us, and for a maximum period of 10 years following that date.

11.4 Notwithstanding the other provisions of this Section 11, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

12. Your rights

 

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12.1 In this Section 12, we have listed the rights that you have under data protection law.

12.2 Your principal rights under data protection law are:

(a) the right to access - you can ask for copies of your personal data;

(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c) the right to erasure - you can ask us to erase your personal data;

(d) the right to restrict processing - you can ask us to restrict the processing of your personal data;

(e) the right to object to processing - you can object to the processing of your personal data;

(f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you;

(g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and

(h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

12.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting [https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en and https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/].

12.4 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

 

13. Amendments

 

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13.1 We may update this policy from time to time by publishing a new version on our website.

13.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

13.3 We may notify you of changes to this policy by email.

 

14. Our details

 

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14.1 This website is owned and operated by Monro Design Studio™.

14.2 We are registered in the UK under registration number 12604297, and our registered office is at Alva House, Kent, UK.

14.3 You can contact us:

(a) by post

(b) by email, using info@monrodesignstudio.com

 

Date that this policy was updated: 7th December 2021