FAQ
Where are your products manufactured?
Monro Adventure is designed and 3D prototyped in London, once happy we work with our chosen suppliers in Hong Kong and China.
What currency are your products priced in?
For orders placed on our website all products are priced in British Pounds (GBP).
Can you tell me more about where you source and how you work ?
At Monro Design Studio we feel that transparency with our customers is necessary to avoid any confusion about our products. Due to our 35 years in the industry we have spent many meetings with the best suppliers and working with them, we design, source and manufacture our components in 3 different regions: Hong Kong, China and Japan. All our products are imagined, designed, 3D prototyped in London in our design studio.
Will there be future projects?
Of course this is just the beginning, we are already looking at stages 2, 3 & 4.
Why is Monro Adventure Automatic?
So you don't have to ever replace a battery.
Are your prices inclusive of local taxes and import duties?
Our prices do not include import duties and other applicable taxes. These are the responsibility of the customer and will be billed to you by our logistic partners or your local customs authority on delivery.
What shipping services do you use?
All our products are shipped via Recorded Post, Fedex Express, DHL Express, UPS Express, Aramex Express and others depending on the countries, with tracking number and worldwide insurrance.
What is your returns policy?
Monrro Design Studio offers a full refund, less shipping fees, for all our watches provided the watch is sent back to us within 14 days of receipt, unworn and in a resell-able condition, it has all its accessories and protective packaging still intact. We unfortunately cannot accept a return if the watch has been worn and have scratches. For more information please read our Terms & Conditions.
Do you provide any warranty ?
We provide a two year warranty on all Monro Adventure timepieces. However the warranty is only intended to cover any technical issues that may have occurred during production or assembly only. Damage due to improper use is obviously not covered. This wear and tear is not covered by the warranty.
How can I track my order ?
Once your order has shipped, you will receive tracking information via email. If you haven't received an email, please contact us by email at info@monrodesignstudio.com and we will resend you the tracking information. Allow 48h before writing to us.
When will you ship my order ?
Your order is systematically taken care of by our team after we receive your order (excluding weekends and public holidays). Depending on the stock available, your watch can be prepared within 24-48 hours after a final quality control check. However, if it's in the case of a pre-order to finance the production stage, the shipping of the watch will be done later (it will be written on the pre order page). A new production can take up to 3-4 months, even later, depending on the orders. This will also be written on the pre-order page.